English for Customer Care

English for Customer Care course is designed for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing

English for Customer Care

Program Details

English for Customer Care course is designed for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing.

English for Customer Care course includes:

  • a broad range of material presenting language and vocabulary in context
  • tips and key language for dealing effectively with customers
  • stimulating role-plays for pairwork and group tasks
  • interactive exercises to practice the language of customer care

Throughout the course, we ask for your opinion, and you are able to work with your teacher to design your course. At the end of your course, you receive a certificate for presentation to employers. All executive students also receive an individual written evaluation of their progress.

You can also combine English for Customer Care with General English and/or Business English course. Topics covered in Executive English course include remedial work on pronunciation and accent reduction and vocabulary building and writing skills, specific to your profession.

You can also study:

  • Telephone skills
  • Negotiating
  • interviewing techniques
  • Conferences and meetings
  • Presentations
  • Reading and discussing business publications
  • Business writing: memos, letters, reports
  • Cross-cultural tips
  • Social and business customs
  • Simulated business situations and role-plays

Business English courses for Executives and Professionals according to students' specific needs are offered in small groups and one-to-one.

Requirements and Class size

  • Minimum Age: 21 years and over.
  • Max group class size: 4
  • Minimum duration: 1 week
  • Level: intermediate to advanced

We offer three formats of Executive Business English programs:

  • Mini-Group Executive English Classes with 20 lessons a week* in the morning and/or in the afternoon, Monday through Friday. Choose this program if you want maximum contact with international colleagues and require a more general approach to English classes.

  • Combination of Mini-Group and Private One-to-One Executive English Classes. Choose this program if you want to combine contact with international colleagues with very specific input sessions relating to your particular professional field.

  • Private One-to-One Executive English Classes with 20, 30 and 40 lessons a week. Choose this option for maximum intensity and progress, with a program designed solely to meet your objectives and needs.

Executive Courses start every Monday.

    * 1 lesson = 45 minutes. If there is only one student in the class, the number of lessons is reduced to 10 one-to-one lessons a week.

Course Details

Intensity: 10 to 35 lessons a week
Class size: 2 to 4 students
Course duration: from 1 to 12 weeks
Minimum age: 21 years of age

Class Schedule

Mini-Group Course with 20 lessons a week

Monday - Friday 9:00 am to 12:15 pm

Private Executive Courses with 10 to 35 one-to-one lessons a week are offered with flexible schedules. Weekend classes are available.

Tuition Fees:


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Admissions Office Hours

Monday - Thursday: 10:00 AM - 3:00 PM
Friday-Saturday: by appointment only

Address: 13832 N 32nd Street, Suite 151
Phoenix, AZ 85032
 
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